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Post by Mat At Apr 30th, 2016 16:53
What is the estimated wait time after order?
Replied by cs At May 2nd, 2016 19:55
Dear customer,thanks for leaving message.
Usually it will take 15-30 days to deliver.
We are looking forward to your further reply.
Have a nice day!
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Post by Mathew At Apr 30th, 2016 16:48
What is the recommended wait time after order?
Replied by cs At May 2nd, 2016 19:55
Dear customer,thanks for leaving message.
Usually it will take 15-30 days to deliver.
We are looking forward to your further reply.
Have a nice day!
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Post by Vitor At Apr 23rd, 2016 08:57
The item status in the Singapore post website is "held by custom" since mar/29. What does it mean?
Replied by cs At Apr 25th, 2016 01:49
Dear customer, we think that your parcel was held by your local customs,please call your local number : 0810-999-2347 to pass the customs or contact your local post number: 0800 725 7282. Thanks for your cooperation.
We are looking forward to your further reply.
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Post by Vitor At Mar 14th, 2016 09:22
I received an email telling that my items had been sent, but when I go to the tracking link and add my tracking number, the company says that "Item status not found in the system".
Replied by cs At Mar 14th, 2016 21:08
Dear customer,thanks for your feedback.
Please wait more 1 day for tracking information update.As it needs 5-7 days to put information online.
Much appreciate for your understand and cooperation.
If you have further question,please feel free to contact us.
Have a nice day!
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Post by Joey At Mar 5th, 2016 10:16
I didn´t receive my tracking number. Where can I check this?
Replied by cs At Mar 6th, 2016 20:24
Dear customer,thanks for your feedback.
We are checking your order information via your email,but we can't find.
Could you please tell us your order number,we will check for you.
Thanks for your cooperation.
We are looking forward to your further reply.
Have a nice day!
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Post by Anne Johnson At Mar 2nd, 2016 21:38
I ordered my bucky cubes two weeks ago and i still have not received it yet, so i would like to know if my order has been sent yet.
Replied by cs At Mar 3rd, 2016 01:22
Dear customer,thanks for your feedback,we have sent several emails to notice the item out of stock,but didn't get you reply.
The item will come back 1 weeks later,if you can't wait longer,we are willing to refund to you.
Thanks for your cooperation.
We are looking forward to your reply.
Thanks!
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Post by trevor At Feb 29th, 2016 19:49
I like magnets. I LOVE BUCKYCUBES!
THANK YOU FOR MAKING THE PRICE VERY LOW!!!!!
Are the buckycubes that are white sold out?
Replied by cs At Feb 29th, 2016 20:49
Dear customer,thanks for your feedback.
Recently the white bucky cubes is out of stock.
We will notice your email as soon as they come.
If you have further question,please feel free to contact us.
Have a nice day!
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Post by Ray Kaufman At Feb 24th, 2016 17:33
I just ordered Orange Buckyballs for my Granddaughter from you
websight. I would like them sent directly to her. The address is
different than the billing address.
Please send them to:
Katie Kaufman
1096 Safa St.
Herndon, Va. 20170
United States
Please confirm receipt of this request.
Thank You,
Ray Kaufman
raykaufman@att.net
Replied by cs At Feb 24th, 2016 20:51
Dear customer,thanks for your feedback.
We have got your information and will change the address as you request.
Next time you can send this information via email for safety.
We will get back you soon as soon as we get your email.
Have a nice day!
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Post by Gladys Schaumann At Feb 23rd, 2016 07:03
Placed an order and still waiting for confirmation and shipping info.
Replied by cs At Feb 23rd, 2016 21:03
Dear customer,thanks for your feedback.
We checked that your order is failed,please check it.
If you have further question,please feel free to contact us.
Have a nice day!
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Post by Melissa Trigg At Jan 29th, 2016 09:22
I have not received any order email confirmation. Should I have?
Replied by cs At Jan 29th, 2016 21:01
Dear customer,thanks for your feedback.
We have shipped to you on Jan 28th and replied your email just now,you can check the tracking number in email.
(Usually our customer will get the shipping notification as soon as the parcel is sent,so we think the email went to your Spam/Junk mail box,you can have a check it).
If you have more question,please feel free to contact us.
Much appreciate for your cooperation.
Have a nice day!
