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Post by Eliza At Mar 20th, 2013 05:01
Hi, Ive ordered two bucky balls and one set of bucky cube last month but still they havent arrive. My friend bought the same thing last month but she received it after a week. So can you check it out?
Replied by administrator At Mar 20th, 2013 20:45
Hello Eliza, thanks for patiently waiting. You can track the item at this site : http://intmail.183.com.cn/itemtrace_en.jsp . The tracking number is RA602229044CN. The parcel was arrived Singapore to transit. You will get it soon. Thanks !!
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Post by Jordan At Mar 18th, 2013 21:17
I ordered 3 sets of buckyballs and just received them. But I think one of them is wrong. I already had a set of black ones and in this last order I ordered the metallic black which looks a lot darker in the picture. But the one that I received is the same color as the set I already had. Either the picture is misleading or I got the wrong color.
Replied by administrator At Mar 19th, 2013 00:57
Hello Jordan, we're so sorry for the trouble. Can you mind send two photos to newbuckyballs@gmail.com: One with buckyballs and one with outside package which can see clearly the tracking number. Please don't worry, we will help solving the problem as soon as possible. Thanks !!
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Post by Stephen At Mar 16th, 2013 06:46
Items arrived already after ten days. Well packed. I am very pleased
Replied by administrator At Mar 17th, 2013 20:22
Thanks for supporting. Hope to do business with you again.
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Post by Danielle At Mar 16th, 2013 04:17
Hello, when will the payment system be working again?
Replied by administrator At Mar 17th, 2013 20:21
Hello, thanks for concerning. Our payment system is working now. You can buy any buckyballs now. Thanks !!
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Post by robert At Mar 15th, 2013 07:30
Hello,
I was just wandering if it is possible to buy Buckyball sets with personalised company branding on the box?
If so, please let me know the details. We would be looking to order between 50 and 100.
regards,
Robert
Replied by administrator At Mar 15th, 2013 19:42
Dear Robert,
Thanks for concerning. We're support customized company logo on the box. But it will cost some charges for each set. Please contact our email (newbuckyballs@gmail.com) to check the detail. Thank you.
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Post by Jordan At Mar 15th, 2013 04:35
Can I get the tracking number for 17540?
Replied by administrator At Mar 15th, 2013 05:11
Hello, the tracking number of your parcel is LN051832966CN. You can track at www.usps.com. Thanks !!
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Post by Ahmed Apoo At Mar 13th, 2013 21:12
these are very fun
Replied by administrator At Mar 14th, 2013 03:29
Thanks for supporting. Hope to do business with you again.
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Post by irma gaguancela At Mar 13th, 2013 16:50
it arrived today and my number is 17326 and on the box it said 25178 and i checked online and it said its suppose to come with a little box or bag to carry it in but it came in a metal box....is tht my neocube or is it a different one ...im confuesed????
Replied by administrator At Mar 13th, 2013 19:54
Hello, sorry for the misunderstanding. All of our buckyballs all come with metal box. You can visit our item description to check. Thank you for kind understanding. Any further question please feel free to contact us. Thanks!!
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Post by Sandra At Mar 13th, 2013 16:13
arrived today, look great, packaged well. Thanks!
Replied by administrator At Mar 13th, 2013 19:51
Thanks for supporting. Hope to do business with you again.
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Post by Bradley pagels At Mar 13th, 2013 01:46
Is there any way to email you directly? I know for a fact the $16.49 was deducted from my account on march 1st for the purchase
Replied by administrator At Mar 13th, 2013 19:51
Hello, our email is newbuckyballs@gmail.com. Please connect us via email. Thank you!!
