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Post by Kate Currie At May 29th, 2013 14:40
Is this the same company that used to be out of new york, usa.
Replied by liz At May 29th, 2013 21:11
Hello Kate Currie, thank you for concerning. We're not same comoany but same factory. Any further question will be appreciated. Thank you !
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Post by Imrin k At May 26th, 2013 03:39
Hi i would like to complain because i ordered my set of multicoloured buckyballs and open the canister that is dented and i find that you guys only sent 139 buckyballs. I am very dissapointed and was going to order 35 sets for my students but i may think twice about ordering them from here. Please could you resend the buckyballs and i hope to see some compensation. As i ordered 2 sets the light blue set is perfect! Couldent be better.
Replied by administrator At May 26th, 2013 19:54
Dear Imrin, We're sorry for the trouble. Can you mind tell me your transaction number to check your order? And please contact our after sale emial : newbuckyballs@gmail.com.Please don't worry. Our customer service will help you solve this problem as soon as possible. Your fast reply would be great apprciated.
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Post by Tatyana At May 23rd, 2013 18:03
Love them buckyballs! Sooo happy :)
Replied by administrator At May 23rd, 2013 21:43
Thanks for supporting. Welcome to buy again :)
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Post by Erlend At May 19th, 2013 08:01
Very happy with my new buckyballs! only took 3 days from China to Norway with DHL shipping!!! They are so fun to play with. I could sit for hours and hours and just make things out of them. Whould recommmend people to buy atleast 1 set of balls! Very happy with the customer support too
Replied by administrator At May 19th, 2013 20:42
Dear Erlend, thanks for supporting. Your satisfaction would keep us do the best. Hope to deal with you again. Thanks !
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Post by Joe At May 18th, 2013 21:16
Um, why do you post tracking numbers and support calls publicly? If I were to check someones tracking number I could find where they live? Makes me think twice about ordering here.
Replied by administrator At May 19th, 2013 20:41
Hello, thanks for advices. We'll pay more attention on this part later. All customer who want know tracking number we will change to replied via email. Thank you very much :)
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Post by Adrian Ferreras At May 18th, 2013 20:07
I want to track my order, but i was never emailed or anything. Can you please tell me how i can get it?
Replied by administrator At May 19th, 2013 20:40
Hello Adrian, Sorry for the trouble. Your parcel was shipped and tracking number is LN070604808CN. Thanks !!
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Post by Tomee Her At May 16th, 2013 22:57
How do I track my order?
Replied by administrator At May 17th, 2013 19:57
Hello, thanks for supporting. Your parcel was shipped and trackingnumber is LN071411738CN. www.usps.com would be tracked of the newest status. Thanks !
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Post by baldev At May 15th, 2013 18:15
how do i track my order?
Replied by administrator At May 16th, 2013 19:50
Hello ,the tracking number is LN070929044CN. You can track at www.usps.com. Thanks :)
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Post by Brock Coleman At May 15th, 2013 18:03
Hello! I ordered these today, but seemed to not have received a tracking number. Could you please give me the website and number for my package so that I can track it? Thanks!
Replied by administrator At May 16th, 2013 19:48
Hello, the tracking number of your parcel is LN070929424CN. The delivery notification must be stopped by your junk mail. Thanks for supporting :)Any problems will be apprecaited,thanks :)
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Post by Imrin K. At May 15th, 2013 10:42
has my order been shipped out yet, i ordered it on the fourth and it yet has not been delivered and the shipping number is RB374987385CN. also what are you using to ship so i can track my order? Thanks
Replied by administrator At May 16th, 2013 19:46
Hello, please check at here :http://intmail.183.com.cn/itemtrace_en.jsp before item over to Canada. Thank you :)
